Refund policy

 

We value your hard-earned money, and we understand you would like to know what happens if you have received a faulty or incorrect order by mistake. All sale items are non-refundable and final sale.

Product Warranty

All our products have three-year warranty for stitching, edging and leather. In the case of any stitching or edge paint malfunction, a free repair is offered to our customers. The customer will be responsible to ship the items back to us, and we will take care of the rest, including reshipping the items at no additional charges. For any kind of leather malfunction, we offer free replacements. 

Returns 

If you have received a faulty or incorrect order, we will be happy to ship you a new order. We will use the same shipping method you used at the time of your purchase.

If you would like to get your order replaced with another item, a reshipping and handling fee of PKR 300 will apply. You will be required to ship the product back.

Your order is eligible for a replacement, if: 

  • It’s not damaged or used. 
  • It’s not personalized, in which case, it’s a final sale.
  • You have the original packaging.
  • You are willing to cover return shipping.

To initiate a replacement, please complete the following steps:

  • Get in touch with us at 0323 5235231 on WhatsApp. 
  • Share your order ID
  • Share a few clear pictures of the product and the packaging. This will ensure that the product is unused.

For added safety, please insure all packages with a tracking number or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund, returned orders which we do not receive. 

At Waldor, we are about building a community of people who appreciate good leather products. We do a double QA, once right after production and once more before your order is shipped. We are also extra careful with shipping all international orders, so you are not left with a faulty or incorrect product. But, still, there's a possibility of something falling through the cracks, and that’s where our refunds and returns policy will make sure we’ve got you covered.